Oliver Banks of OB&Co

Oliver helps retailers to change and transform their operating models. He's the host of the Retail Transformation Show podcast and founder of the RetailTransformation.Live virtual event

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Retail Transformation Briefing – 29th November

Hi Reader, A busy week in retail. The dust is settling from Black Friday weekend and focus shifts to the big push for peak trading. Who am I kidding - the focus was already there. I'll keep this short as there are loads of headlines to share and thoughts about my upcoming book, but if you want to know my thoughts on Black Friday, then check out my LinkedIn post. Retail transformation news headlines Pets at Home have hinted at a new app for pet owners to make life easier and more convenient...
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2 days ago • 5 min read
photo of outer space

Retail Transformation Briefing – 22nd November

Hi Reader, The digital business is really what's bringing us down" An extraordinary statement from US-based Kohl's CEO, Tom Kingsbury, as they look to pull back on their investment and costs into ecommerce and digital commerce. He claims that the online site is undermining their total performance and is dragging down the store results. Following a set of disappointing Q3 results, there was clearly a case for pulling back with online sales down but positive news from stores. But this feels...
9 days ago • 5 min read
gray and blue Open signage

Retail Transformation Briefing – 15th November

Hi Reader, I find the whole argument of "physical stores are dead vs physical stores are not dead" quite boring. The answer seems pretty obvious to me.... essentially there are 3 broad avenues to go down. The Good: Physical stores can be an excellent channel and outlet when executed well. They can serve as inspirational outlets and desirable destinations which serve customers and help them feel genuinely valued by the brand and the store team. The Bad: Physical stores that don't operate...
16 days ago • 5 min read
save up to 50% Black Friday clip art

Retail Transformation Briefing – 8th November

Hi Reader, Amazon's CFO has suggested that the upcoming peak season could be won through discounts. Brian Olsavsky said "We still see customers remaining cautious about price, trading down where they can and seeking out deals". And consistent with the trend of recent years, many retailers have already started their Black Friday promotions as the ongoing trend of extending BF/CM's duration continues. However, as with all price wars and competitive markets, the proof is in the bottom line....
23 days ago • 4 min read
lighted number 5

Retail Transformation Briefing – 1st November

Hi Reader, Today marks a special day for me.... it's the podcast's 5th birthday. What started as an experiment has provided plenty of transformative moments for me. From scaling up my consultancy services, to coaching, to keynote speaking, to hosting events and to writing my upcoming book. But my main aim continues to be about helping you transform better. Helping you to understand the evolving retail market and how you can change too. So I'd really love to hear from you - what would you...
about 1 month ago • 4 min read

Retail Transformation Briefing – 25th October

Hi Reader, In this week's podcast, I'm excited to reveal our new Path To Profitability consulting service. Profitability remains perhaps the most stubborn and broad challenge in the industry and impacts retailers across categories, channels and niches. This project has been in the works for a few months and opens collaboration with new partners and will look to closely embed into customer organisations to help drive meaningful and long-term change. We focus on defining the most common areas...
about 1 month ago • 4 min read

Retail Transformation Briefing – 18th October

Hi Reader, Many people struggle with adapting to change. It brings strong emotions: fear, excitement and confusion to name but a few. People feel discomfort at the idea of a change, even if they dislike the current situation. Varying emotions are felt by all stakeholders of the change, both the originators and teams involved in the change as well as the recipients of the change who will be impacted in some way. A change represents the unknown." The above is a short excerpt from my upcoming...
about 1 month ago • 4 min read
flock of turkeys near plants

Retail Transformation Briefing – 11th October

Hi Reader, Credit card data in the UK shows that consumers are cutting back on spending on dining out in restaurants and takeaways to save for Christmas. Whilst the cost of living crisis has lost media attention, many households across the world continue to face financial challenges. Meanwhile, Tesco have announced that they have increased their turkey orders ahead of the Christmas shopping period. Tesco CEO Ken Murphy said: “I think people are determined to enjoy Christmas this year. We’re...
about 2 months ago • 5 min read

Retail Transformation Briefing – 4th October

Hi Reader, Thank you so much for all of your support about my upcoming book. As you may have seen, I've shared the front cover on LinkedIn, and that Driving Retail Transformation can now be pre-ordered in good book shops. Amazingly, this has already resulted in pre-orders and driving the book up to #2 position in Amazon's Hot New Releases chart for retail books. Wow! I'm delighted to share more about the origins in the book in this week's podcast. And I'm giving the first official reading of...
about 2 months ago • 4 min read
white book page with black background

Retail Transformation Briefing – 27th September

Hi Reader, Phew - I've just submitted what should be the final draft for my upcoming book - Driving Retail Transformation: How to Navigate Disruption and Change. The book is designed to be suited to any particular change and across any particular category, pulling from my experiences of directly driving changes in diverse categories like grocery, technology, fashion, health and beauty, and department stores, as well as for a whole range of different topics. It's really focused on the "why"...
2 months ago • 5 min read
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