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Oliver Banks of OB&Co

Oliver helps retailers to change and transform their business and operating models. He's the host of the 'Retail Transformation Show' podcast and author of 'Driving Retail Transformation: How to Navigate Disruption & Change'.

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Retail Transformation Briefing – 17th July

Hi Reader, Today marks the second and final day of Amazon's Prime Day promotion. Sales are forecast to hit a record $14 billion over the two days of the promotion, an increase of over 10% from last year's event. So it's set to break new records and, of course, continue Amazon's massive growth trajectory over the long term. However, as (and if) the final numbers come out, it will be interesting to see if these forecasts are accurate and use them as a bellwether or indicator for how consumer...

Hi Reader, With the UK’s general election now over, the new government looks to get to work to fulfil the promises and vision that has been laid out. There are many aspects of Labour’s manifesto for change, and as part of that, there are some elements which impact or adjust the retail sector, including: Business rates reform Improving working conditions for all people Reducing the risk of violent assault on frontline store colleagues Improving consumer spending And much more. In the latest...

Hi Reader, Have you checked out my new podcast, The Retail Show? The second episode is waiting for you now, full of insights about the latest retail news. Be sure to subscribe to tune in every week to dive deeper into the ever-evolving retail sector. Each show will be made up of segments, so it's fast-paced and with plenty of ground covered. This week's episode includes 3 segments: 📰 News You Can Use - a review of the key headlines with additional perspective and actionable points to take...

Hi Reader, I'm thrilled to announce a major milestone—300 episodes of the Retail Transformation Show podcast! Your support and engagement have been key to this incredible journey, filled with insightful discussions, expert interviews, and valuable content tailored to help navigate the ever-evolving retail landscape. To further enhance your experience, we're launching a new podcast: The Retail Show. This podcast is designed to help you stay up to speed with the rapidly evolving industry. The...

Hi Reader, In the UK, inflation has fallen to its lowest point in three years, with official numbers for May recording a 2% increase over the past year. This trend in the UK mirrors similar patterns in other established countries like the USA, Canada, Germany, and France. Yet, significant portions of the world are still experiencing higher inflation rates, although they, too, are generally on the decline. However, many consumers remain cautious, and price continues to be a key factor in...

Hi Reader, Walmart is making a major move for electronic shelf edge labels (ESEL), and they're just one of the many retailers taking the plunge into this technology right now. ESEL technology has been around for a while now but has only recently reached a stage where retailers can easily prove the business case and justify the investment. Original digital price tags were simply capable of automatically updating prices, and the business case was typically built from labour savings of not...

Hi Reader, Based on some recent conversations, it seems that the age-old debate that continues to rage is - stores vs ecommerce: which is best? My answer: both are great, both are viable, and of course, both work together excellently. Plus, we should also remember that they're not the only channels that exist. Of course, that's nothing new, but my thought for you today is why we continue to stay stuck on the same questions and challenges. Perhaps this is around customer experience,...

Hi Reader, Another bumper week of news headlines as the ever-evolving world of retail continues to change. Keeping your finger on the pulse of retail is tough, so to help you, there are some exciting changes happening soon for this Retail Transformation Briefing. So stay tuned if you're interested in the top retail news, the key changes, emerging trends plus the essential insight you need to drive retail forwards. I can't wait to reveal more.... but for the moment, all you need to do is stay...

Hi Reader, AI continues to be everywhere right now, and liberal use of the term across all sorts of solutions can make it difficult to actually work out what it is you're looking at. B2B marketing and sales teams were quick to jump on AI, and in particular GenAI, sometimes as a genuine customer proposition, or sometimes, as it seems, as a way to simply to ride the hype wave. And from speaking with a number of retailers, this can be both frustrating and confusing. Interestingly, we're now...

Hi Reader, Retail transformation is a vast topic. There are so many strategic directions that a retail business can take right now, enormous challenges and opportunities facing the sector, and, of course, so many factors impacting any given change. It can be quite overwhelming but also fascinating. I was honoured to dive into so many of these crucial topics in Paula Macaggi's OFFBounds show this week. We're talking everything from aligning the exec team, to using data effectively, to...